Congratulations Maternity on Outstanding Patient Satisfaction Survey Results
San Maternity Ranked Number 1
San Maternity ranked first overall in a 2010 independent, Australia-wide Press Ganey Patient Satisfaction Survey (300+ bed, Private Hospital category). This means they had the highest level of patient satisfaction of all Maternity units surveyed in this category at that time. In particular;
- SAH Maternity services overall were ranked 1st
- Doctor Care achieved 1st in the overall ranking
- Midwifery/Nursing Care was ranked 1st
- Courtesy of staff who delivered meals, and cleaned the rooms, were both ranked 1st
Congratulations to all the staff in Maternity for such an outstanding achievement. Working within a multidisciplinary team we strive to support and meet the needs of our patients and their families in a friendly and courteous manner. This result reflects our philosophy of care, and the hard work of our staff.
Visiting Hours & Rest Period
Maternity Visiting Hours are between 3.00pm – 5.00pm and 7.00pm – 8.00pm.
PLEASE NOTE THERE ARE NO VISITING HOURS IN THE MORNING.
Your partner and your children may visit at any time, except during the compulsory rest period. This rest period is between 1.30pm - 3.00pm, and is for your benefit. No phone calls will be put through to your room during these hours. Please inform family and friends.
The doors to Maternity are locked and access outside these hours is restricted to partners, siblings of your baby, and grandparents. Access is via the phone located next to the entry door.
Please discourage any visitor who is unwell from visiting, including immediate family.
Maternity Tours
Guided Tours of the Maternity Unit are available, and are run for groups of people. You will visit the Delivery Suite, Postnatal wards and Special Care Nursery. A similar tour is included in the Prenatal Course.
These tours can be booked through the Maternity Booking Midwife. For further information please email Maternity Bookings or phone on 02 9487 9902.
Please note that we are unable to provide private tours.
Your Room
The Sydney Adventist Hospital Maternity Unit offers comfortable private rooms with ensuite bathrooms, large vanity units with a built-in baby bath, flat screen TVs with FOXTEL, telephone and a small refrigerator (in most rooms). All of our maternity rooms were refurbished in early 2009. Morning and afternoon teas are served each day.
We trust you'll find your room comfortable and convenient.
- Calls can be made from your bedside telephone. Local calls are FREE, however, you will be charged for STD and mobile calls. People wishing to phone you while you are in hospital need to ring our switchboard on (02) 9487 9111, and ask for you by name. There are no direct lines to each room
- Feel free to wear your own clothes
- Shoes /slippers must be worn throughout the ward or hospital
- The handset by your bed operates the Nurse Call System
- It is recommended that you watch the short hospital orientation program on Channel 3 on the TV to familiarise yourself with the hospital
- You will find nurse call buttons in the bathroom next to the toilet and in the shower if you need assistance
- There is a Maternity Information Folder in each room outlining services available during your stay
Coming to Hospital
If you arrive before 9.00pm, go to the main reception area on Level 4. Make yourself known to the receptionist who will direct you to the Delivery Suite.
The main hospital doors are locked between 9:00pm and 6:00am. If you arrive during these times follow signs to “Emergency Care” and go to the entrance on Level 3.
